Call Center Rep
US-CA-SANTA MARIA
commonspirit_careers
Req #: 488061
Type: Day
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Overview: Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services. One Community. One Mission. One California Responsibilities: As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support. Every day you will expertly manage high-volume calls, actively listen, provide accurate information, and document interactions within our systems. To be successful in this role, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, ensuring customer satisfaction. Responsibilities: * Handle high-volume inbound calls. * Provide accurate information and resolve issues. * Document all interactions meticulously. * Utilize scripted greetings and closings. * Maintain a positive, empathetic customer focus. Requirements: * Excellent communication skills. * Strong problem-solving ability. * Patient and empathetic approach. * Attention to detail. * Basic computer proficiency. Qualifications: Required * 6 months experience as Call Center Rep or * Equivalent amount of experience in a high-volume phone customer service role in another industry/environment. Preferred * Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
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