Call Center Quality Assurance Evaluator
US-NJ-Roseland
Attract-careers1
Req #: 93659
Type: Fulltime-Regular
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Overview: Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry. Responsibilities: Key Responsibilities: * Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks * Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction * Provide accurate, consistent and fair evaluations while providing clear and concise feedback * Participate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of business * Meet all DISH's performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals * Regular and predictable attendance Qualifications: Education and Experience: * Associates Degree is a plus; or a combination of education and experience Skills and Qualifications: * Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity * Have the drive to learn and master DISH tools and resources * Basic understanding of Google Suite * Appropriately organize, prioritize and monitor tasks for effective and efficient work completion * Ability to display proper writing, communication and active listening skills Visa sponsorship not available for this role
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