Call Center Quality Assurance Coordinator

				Overview:

Are you looking for a career with premium benefits and the potential for growth? ​

At Keefe Group, a TKC Holdings Company, we've created something special, a better place to work and grow.  Many employees start just expecting a paycheck but end up with a rewarding career.  We provide exceptional training and a clear career path. ​

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

Responsibilities:

Full Time/Full Benefits
Schedule shift Mon - Friday: 7:30a to 4:30p
Some Saturdays 10:00a to 4:00p
*** MUST LIVE IN THE ST. LOUIS METROPOLITAN AREA***
The Quality Assurance Coordinator assists with identifying agents not meeting quality standards and recommends necessary coaching.  They will also identify trends or opportunities to make recommendations for changes and/or improvements.  The Quality Assurance Coordinator position will also be in charge of creating and maintaining all training materials including call scripts. 

Qualifications:

* Minimum of one-year CSR training experience.
* Minimum of two year's customer-service experience.
* Experience in monitoring contact center calls desired.
* Experience with Cisco phone systems.
* Knowledge of CSI/Virtual Observer preferred.
			

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