Cage Shift Supervisor
US-IL-Alton
Careers (PNG Apply)
Req #: 143844
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Assists in achieving desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. * Recommends changes in order to achieve and improve the end result. * Safeguards the assets of the Company. * Processes/prepares jackpots, fills and credits for table games. * Prepares currency transaction reports and Daily Cash Summary sheet. * Verifies vault accountability, credit line availability, establishes/deletes credit lines, and suspends check cashing and credit privileges as necessary. * Processes credit applications, markers, and related transactions. * Assists with collection activities, including outside collection agencies. * Assist patrons in completing credit applications; verify I.D. and banking information. * Assists with NSF payments, as needed. * Supervises the duties and responsibilities associated with the impressment, drop, and reconciliation of redemption kiosks. * Completes duties and responsibilities of cashiers and count team when essential in maintaining operational standards. * Assists in establishing patron accounts. * Approves manual adjustments to a patron's account. * Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Argosy Casino Internal Control System. * Responsible for staying current of knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Cage Department. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members. * Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Cage Manager. * Maintains strict confidentiality in all departmental and company matters. * Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Associate's degree (A.A./A.S.) in Accounting, Business, or related field; six months to one-year related experience and/or training; or equivalent combination of education and experience. * Supervisory experience preferred. * Must have excellent verbal and written communication skills. * Must be proficient in Microsoft applications (Excel, Word, and Outlook). * Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * Ability to add, subtract, multiply, and divide.
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