Cage Shift Manager
US-IL-Aurora
Careers (PNG Apply)
Req #: 122892
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: The cage shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives. ESSENTIAL RESPONSIBILITIES - Assists in creating effective and efficient schedules - Responsible for assisting in the budget process for the department and providing recommendations - Enthusiastically supports, actively promotes, and demonstrates superior customer - Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift - Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift - Responds to guest inquiries while monitoring and applying service recovery within authorized levels - Conduct investigations into variances, violations of internal controls, and violation of reporting requirements - Secures the integrity of all assets and oversees balancing of all cage banks - Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift - Prepare/review currency transactions reports - Verify vault accountability at end of shift - Verify credit line availability - Review of multiple transactions logs for accuracy - Verification of main bank and window cashier drawers - Authorizing checks - Prepare customer deposit and safekeeping log - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures Qualifications: QUALIFICATION REQUIREMENTS - Must be at least 21 years of age - Associate's degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience - Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software - Must have excellent verbal and written communication skills - Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
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