Cafeteria Attendant

				Overview:

The Cafeteria Attendant is responsible for serving food in the Employee Dining Room in a friendly and customer service oriented manner.

Responsibilities:

* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.

Qualifications:

* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Making sure serving food portions are accurate.
* Complete set up of the Employee Dining Room 10 minutes prior to its scheduled opening time.
* Making sure food is prepared and served according to hotel recipe card and plating guide specifications.
* Check food temperatures to abide by health department regulations.
* Maintain clean and sanitary environment with knowledge of proper food handling, storage, and sanitation.
* Make sure tables and floors are clean at all times.
* Maintain pars on food, beverages, and supplies.
* Perform opening and closing procedures and side-work duties according to established checklist.
* Answer the telephone according to standards.
* Make sure all food items are stored properly according to health department regulations.
* Make sure all working areas and equipment are properly cleaned and sanitized.
* Ensure all heating equipment is turned off at the end of the evening.
* Set up workstation: Salad bar, hot food, dessert, coffee station, soda fountain, etc.
* Make sure all equipment is set and has to be ready to open on time.
* Empties trash on a regular basis.
* Picks up and transports food from kitchen to cafeteria.
* Serves meals to personnel in a prompt and pleasant manner.
* Monitors condition and presentation of entrees. Maintains a sufficient supply of dinnerware and utensils.
* Returns all leftover foods for proper storage and disposal at the end of each shift.
* Stores and locks up all food items and equipment at the end of each shift.
* Assists Executive Chef/Executive Steward in other duties as assigned.
			

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