CSOC Classified Support Engineer
US-CO-Colorado Springs
Careers (External)
Req #: 9009
Type: Full-Time
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Overview: GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. This position is onsite. Responsibilities: * Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives * Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met * Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources * Ensure support engineers complete mandatory and job-related training * Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling Qualifications: * High School with 9+ years of IT customer support engineering experience (or commensurate experience) * 6 years experience in IT support * Holds appropriate personnel clearance levels to gain access to classified systems * Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems * Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies * Possesses the ability to provide comprehensive IT support for TSA staff at International locations * Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery * Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement * Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks * Clearance Required: Must have an active TS/SCI
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