CS&S Business Analyst, Senior Advisor
US-IL-Lincolnshire
Zebra Technologies
Req #: 105945
Type: Employee|Employee|Regular Full-time
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Overview:
The primary responsibilities of the Customer Success & Services (CS&S) Business Analyst Senior Advisor are to provide analytical and change management support for the CS&S leadership team, under the direction of the CS&S SVP and CS&S Communications & Change Management Lead. This position serves as a key member of the Change Management & Governance Team and the right candidate will make a significant positive impact on the success of the CS&S organization.
In general, Business Analysts at Zebra support the functions they are aligned with by providing reporting, interpretation, and data-based recommendations to business leaders.
Responsibilities:
* Under the direction of the CS&S SVP and Change Management Lead, provide change management and communications support for CS&S leaders to influence and achieve successful outcomes in cross-functional and executive-level activities internally and externally
* Develop and maintain an executive dashboard and related governance system to aggregate data accurately from one or multiple systems into reports and presentations related to Management by Objective goals ('MBOs') and Key Success Indicators (KSIs) for Customer Success & Services leadership
* Identify and interpret trends and patterns in datasets. Integrate KSI/MBO data and reporting into the cadence of executive meetings, including to drive agenda development and discussion for business reviews
* Uses business acumen to look beyond the data to generate recommendations for a wide variety of moderately complex problems to review directly with business stakeholders. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
* Working directly with business stakeholders, designs complex reports using data from multiple disciplines and potentially impacting multiple business units. Delivers report in format (PowerPoint, Excel, SharePoint, PDF, PowerBI, etc.) to aid stakeholders, including executive staff outside the functional area. Is considered to be a high-level contributor/ specialist
* Effectively summarizes analyses into a concise, compelling story for business leaders. Presents conclusions/recommendations with data to back up logic
* Reviews delivered reports for data accuracy. Works independently to resolve quality issues of complex scope directly with business stakeholders. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results
Qualifications:
Required:
* Bachelor's Degree
* Minimum 12 years of experience
* Can synthesize complex data into themes, stories and recommendations
* Excellent Microsoft Excel and Microsoft PowerPoint skills
* Strong analytical skills
* Ability to interact confidently with executive-level stakeholders
* Ability to manage multiple, dynamic projects and tasks
* Excellent written English and oral English presentation skills
* Advanced presentation skills required. Experience presenting to VP/executive audiences
Preferred:
* Master's degree
* Experience with PowerBI a plus
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
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