Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Are you passionate about building modern, AI‑driven CRM solutions?
* Do you want to work in a customized Dynamics 365 Sales & Customer Service environment where no two days look the same?
* Do you thrive in an international, collaborative engineering culture with real impact and ownership?
Location: Belgrade, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Language requirements: Fluent/professional English, written and verbal
As the CRM Developer (gn) Dynamics 365 Sales & Customer Service, you will translate business requirements into technical solutions, work closely with Product Owners, and contribute to our long‑term CRM platform evolution. Our Dynamics 365 environment is optimized and scaled for thousands of global sellers - far beyond "standard CRM" - offering a unique opportunity for continuous learning and technical growth. This role is a chance to grow into deep enterprise‑scale CRM engineering, while experimenting with agentic AI concepts and Microsoft's latest cloud technologies.
Key Responsibilities:
* Develop and enhance custom solutions in Dynamics 365 Sales & Customer Service, including plugins, extensions, workflows, and configurations
* Work within a customized enterprise CRM - understanding system architecture, business logic, and integrations
* Apply AI‑driven development concepts within CRM processes and support experimentation with emerging technologies
* Collaborate with Product Owners and cross‑country team members to refine requirements and translate them into robust technical designs
* Contribute to continuous delivery through quality code, documentation aligned with team standards, and proactive ownership
* Support integrations using Dataverse, the Power Platform, and Azure services
Qualifications:
* Recent, hands‑on expertise with Dynamics 365 Sales and/or Customer Service development (plugins + configuration)
* Strong software engineering skills using C#, .NET, JavaScript/TypeScript or similar
* Solid experience with Dataverse and Power Platform (Power Automate)
* Openness toward AI‑driven development, experimentation, and modern engineering practices.
* Excellent communication and collaboration skills within distributed teams
* Ability to work onsite in Belgrade 2 days/week
* Nice to have: Azure DevOps, integrations, Azure Functions/Logic Apps, Microsoft certifications
What we offer
* Work with one of SoftwareOne's largest and most strategic global platforms
* Gain deep experience in a complex, enterprise‑scale Dynamics 365 environment
* Learn and grow with cutting‑edge Microsoft technologies, especially in the AI space
* Collaborate within an international team where learning, transparency, and support drive success
* Access to potential certifications, development opportunities, and global exposure
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