COUNT TEAM SUPERVISOR
US-LA-Bossier City
Careers (PNG Apply)
Req #: 122681
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: - Responsible for providing guidance and daily supervision to staff in the Count Room department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures soft currency is accounted for and recorded in accordance with company policies and procedures. - Manually counts large amounts of currency. - Reviews and compiles reports generated by Soft Count. - Ensures company assets are properly accounted for and secured. - Accounts for all Table Games documentation. - Oversees the maintenance of machinery used in Count Room operations. - Ensures that access to the Count Room is by authorized personnel only, and that keys to sensitive areas are properly controlled. - Operates a currency counting machine. - in the absence of Count Room Manager, responsible for the direct supervision of Soft Count staff. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. Qualifications: - High School Diploma or equivalent required; Associate degree (A.A.) with emphasis in Business or Finance preferred; or equivalent combination of education and experience. - Minimum one (1) year of experience in count operations or similar functions. - Must have strong written and verbal communication skills; must be fluent and literate in English. - Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence. - Ability to effectively present information in one-on-one and small group situations to guests and team members. - Ability to maintain a high level of confidentiality and professionalism. - Ability to write correspondence such as memorandums, procedures, and departmental incident reports. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Ability to understand and perform duties in accordance with departmental, property, and company policies and standards, as well as State Gaming Board regulations, Sarbanes-Oxley, and internal Controls. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
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