COUNT ROOM SUPERVISOR
US-NM-Hobbs
Careers (PNG Apply)
Req #: 124232
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Assists in supervising and managing staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. * Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. * Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Maintains daily drop schedule and responsible for the approval process of the drop schedule. * Ensure soft currency is accounted for and recorded in accordance with company policies and procedures. * Manually counts large amounts of currency. * Reviews and compiles reports generated by Soft Count. * Ensures company assets are properly accounted for and secured. * Accounts for all table games documentation. * Oversees the maintenance of machinery used in count room operations. * Ability to function with secured access for ingress/egress to count room. * Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Associate's degree (A.A.) or bachelor's degree (B. A.). * Two years minimum experience in count operations or similar functions. * Ability to communicate with internal and/or external guests. * Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence. * Ability to effectively present information in one-on-one and small group situations to guest and Cast Members. * Ability to write correspondence such as memorandums, procedures and departmental incident reports. * Ability to read, to write, to comprehend and speak English. * Ability to understand and perform duties in accordance with: * Departmental, property and company policies and standards * State Gaming Board requirements * Sarbanes-Oxley * Internal Controls * Ability to stand for extended periods of time.
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