CLIENT RELATIONS SUPPORT ASSOCIATE
US-TX-Houston
commonspirit_careers
Req #: 408354
Type: Day
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Overview: Now Hiring a Customer Relations Support Associate! Join Our Mission to Transform Healthcare Post Health at Home is an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. Responsibilities: As a Client Relations Support Associate, you will play a key role in building and maintaining strong relationships with healthcare professionals, patients, and caregivers. You'll be the bridge between our services and those who need them, ensuring seamless transitions, addressing inquiries, and identifying opportunities for growth. Your work will directly impact patient care by connecting them with the resources they need to thrive at home. Not a Remote Opportunity. You will: * Build and nurture strong relationships with referral sources, including long-term care facilities, discharge planners, physicians, and social workers. * Educate patients, caregivers, and healthcare professionals about our services, including Medicare, Medicaid, and insurance guidelines. * Act as a trusted resource, answering questions and addressing concerns in a timely and professional manner. * Maintain detailed records on referral sources to optimize communication and service delivery. * Represent our organization at professional and community events to increase awareness and foster partnerships. * Facilitate the transition of patients from hospitals or care facilities to home health or hospice services. * Assist with collecting and delivering essential documents, including physician-signed orders. * Track and report field activity results on a weekly basis to ensure alignment with business goals. * Identify trends and opportunities to improve services and enhance client satisfaction. * Support organizational values by upholding the highest standards of customer service, integrity, and respect. Benefits: * Excellent Vacation Plan to recharge * Paid holidays and Personal Days (PTO) * Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan * Delta Dental Plan * EyeMed Vision Plan * Fidelity 401(K) Plan * Lyra Mental Health Benefits * Cigna Life/AD&D Plans * Cigna Long Term Disability * Cigna Short Term Disability * Cigna Critical Illness/Group Universal Life Insurance Qualifications: Not a Remote Opportunity. * High school diploma or equivalent required. * At least one year of experience in healthcare, customer service, or a related field (sales experience a plus!). * Two years of payroll related experience preferred. * Prior recruiting experience is preferred. * Excellent verbal and written communication skills. * Ability to manage multiple priorities and work efficiently in a fast-paced environment. At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
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