CERT Central Review
TX-Richardson
Corporate (External)
Req #: 14288
Type: Regular Full-Time
Overview: As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. JOB PURPOSE: The Centralized Estimatics Reviewer partners with on-site Repair Planners and Customer Experience Representatives to help support each RO they are responsible for. This role is specialized to specific insurance carriers and ensures quality reviews and estimates that meet our partners' compliance standards. This position requires technical expertise in collision repair estimatics, can clearly communicate detailed repair processes, and serves as a subject matter expert for assigned insurance carriers. Responsibilities: * Conduct Virtual Estimates & Supplement Audits: Review estimate accuracy by referencing claim facts of loss, photo documentation, and advisor reports for compliance. * Partner with Location: Communicate directly with Location Personnel to guide file accuracy prior to uploading to carriers. Answer questions when technical repair or carrier expertise is required. * Ensure Direct Repair Compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier-specific audits * Review RO for Carrier Compliance and Quality Repair Opportunities: Review each estimate submission for carrier and corporate compliance. * Additional responsibilities as assigned Qualifications: * Advanced Knowledge of collision repair process including high-level knowledge of insurance procedures and requirements for a variety of carriers * 3 or more years of prior experience working in the collision repair industry * Previous experience working in CCC ONE Total Repair Platform
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