Overview:
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
Responsibilities:
Responsibilities
* Ensure 100% timely processing of Microsoft (MS), 21V, and Multi-Vendor (MV) orders.
* Respond to business team inquiries within 24 hours and assist in clarifying order details and status.
* Provide professional compliance advice and strictly manage the compliance process.
* Reply promptly to emails related to Microsoft, 21V, and MV programs.
* Continuously learn and update Microsoft, 21V, and MV policies, and share updates with business departments.
* Develop comprehensive operational skills across Microsoft, 21V, and MV programs.
* Support cross-departmental order management and ensure smooth and compliant order placement.
* Deliver training on compliance and basic operational knowledge to business departments, ensuring all new and existing Sales and S&C team members understand Microsoft business and compliance processes.
* Create and maintain an operational knowledge base for easy learning and reference by business departments.
* Archive documents electronically and physically in accordance with documentation standards, and follow the NAV Guide to ensure standardized NAV order entry.
* Record order data, verify and follow up on rebates and incentives, and collaborate with internal teams (e.g., Finance) to confirm and track related items.
* Stay updated on new programs, compliance controls, and incentive policies from MS and 21V, and train business teams monthly as needed.
* Continuously enhance business capabilities and broaden operational knowledge to support team development into full-skilled CCOE members.
* Act as backup during team members' leave, handling program orders and addressing policy and compliance inquiries.
* Adapt to evolving business directions; respond proactively to organizational changes, expand knowledge, and quickly take on new roles to ensure smooth transitions and execution.
* Be fully familiar with the entire CCOE process, including internal and external systems, workflows, and policies. Maintain continuous learning for real-time knowledge updates.
* Complete other tasks assigned by the SOT Director or line leaders.
Qualifications:
Requirements
* Proficient in Microsoft and 21V business operations, with experience in complex and detailed operational work or strong qualities of diligence, attention to detail, and fast learning.
* Excellent communication skills, flexibility, and approachability.
* Minimum 2 years of experience in business operations, order processing, or procurement within the IT industry.
* Ability to manage multiple tasks independently with remote support.
* Adaptability to handle challenging situations while maintaining a positive attitude.
* Strong work ethic, team-oriented mindset, self-motivation, high energy, and results-driven approach.
* High computer literacy and ability to quickly learn new software tools.
* Comfortable working in a dynamic environment with evolving business models.
* Fluent in spoken and written English.
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