CALL CENTER MANAGER
US-KY-Hazard
careers
Req #: 34383
Type: Regular Full-Time
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Overview: This management position will oversee all daily activities at the referral call center including but not limited to: oversight and scheduling of call center staff, monitoring call volumes and wait times, developing scripts for referral service representatives, ensuring proper phone etiquette is followed, training of customer service representatives, liaison activities to promote the referral center, handle complaints and the development of monthly reports to determine overall progress and performance of the call center. Responsibilities: Oversight of Referral Center Representatives. Development of processes and procedures for representatives to follow. Managing schedules to ensure appropriate staffing during peak call times. Reporting and monitoring of Referral Center data. Qualifications: Minimum Education: Bachelor's Degree in Marketing or Healthcare Related Field preferred Required Skills, Knowledge and Abilities: Computer knowledge (Microsoft Word, Microsoft Excel, Practice Plus), Great Communication Skills, Positive Attitude, Self-Motivated, Organizational skills, Medical terminology, Problem solving, Patient Advocate, Capable of multi-tasking. Exceptional Customer Service skills Minimum Work Experience: 5 years in Healthcare Supervision/Work experience in physician offices
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