Overview:
The Busser is responsible for overall preparation of condiments, food delivery and presentation of the food items
Responsibilities:
Principal Activities & Responsibilities
* Learn and focus on the Sequence of Service and restaurant standards.
* Full knowledge of all food and beverage offerings.
* Review any changes to menu and/or specials.
* Greet and seats guests when needed.
* Bus tables as necessary.
* Independent cashier.
* Prepare and/or delivers guest's beverage order.
* Promptly deliver guest's food and beverage order ensuring quality and accuracy.
* Attend to guest during their entire experience.
* Maintain cleanliness and organization of restaurant and lounge area.
* Complete all required side work.
* May be required to be responsible to work with cash and turn in balanced.
* Follow all safety policies and procedures.
* Maintain appearance standards as outlined in the employee handbook.
* Provide information and explain all marketing promotions.
* Provide courteous service and be cordial to all team members and guests.
* Effectively communicate orally and in writing.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to show initiative, including anticipating guest and operational needs.
* Maintain a friendly and warm demeanor at all times.
* Must be able to multi task and prioritize departmental functions to meet deadlines.
* Responsible for maintaining a consistent, regular attendance record.
* Must be able to cross-train in other areas of the hotel.
* Must be able to maintain confidentiality of information.
* Engage and participate in training.
Qualifications:
Minimum Job Requirements
* Must be at least 18 years of age.
* High School Diploma or GED.
* Ability to read and understand English.
* Must be able to understand and follow verbal and written instructions.
* Minimum six months experience working in a restaurant environment.
* Knowledgeable in handling kitchen equipment.
* Operate and clean related kitchen equipment.
* Must possess reasonable ability to communicate in English.
* Must have employment eligibility in the U.S.
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