Overview:
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities:
Position is open until filled
Ameristar Casino Resort Spa offers Team Members:
Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)
* Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
* $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer new applicants
* Discounted Casino bus tickets
* Discounted RTD EcoPass
* Hot meal served by the Leadership Team once a month
* 20% discount for Starbucks, Ara Spa, and all food outlets
* 100% Colorado Gaming License reimbursement after 90 days of employment
* Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
* Education reimbursement program and Annual Scholarship Program
* Career development opportunities
Responsibilities include:
* Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.
* Adheres to established department and property policies and procedures regarding guest service standards.
* Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.
* Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary.
* Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.
* Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.
* Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
* Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
* Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.
* Maintains equipment as required in accordance with established guidelines and safety procedures.
* Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.
* Resolves service issues according to established guidelines.
* Assists in Bar/Beverage set-up.
Qualifications:
* High School Diploma or GED equivalent.
* Prior customer service experience in a fast-paced environment preferred.
* Must have excellent customer service/communication skills.
* Must be able to read, write, understand, and speak English.
* Must have basic math skills, including the ability to add and subtract.
* Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
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