Business Systems Analyst - Construction Applications
US-MA-Boston
Suffolk Construction Company
Req #: 8552
Type: Regular Full-Time
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Overview: About Suffolk Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development. Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. The Role: The Business Systems Analyst will directly support Suffolk's business applications. Applications include the Procore, Primavera P6, Autodesk and related third party applications that enable the construction process. This person will work closely with business users, will be responsible for providing support by resolving support tickets, as well as implementing new capabilities. Responsibilities: * Provide day to day support and troubleshooting of user and application problems within the Project Management, Field Management and Operations Support teams. * Provide functional and technical support to the Construction Operations area, in the analysis, design, development and implementation of business processes and applications. * Participate with other IT staff and internal business partners in new product reviews, tests, and pilots. * Provide troubleshooting support on processes, systems issues and document system functions and processes * Collect and analyze business requirements for multifunctional projects to provide the best solution for business needs. * Identify operational inefficiencies, conflicting business practices and integration issues, and participate in evaluation of alternative solutions. * Develop business relationships and integrate activities with other IT colleagues to ensure successful implementation and support of projects. * Foster and maintain good relationships with internal business partners and IT colleagues to meet expected customer service levels. * Ensure through the development and execution of testing plans that production issues are minimal after implementation of new enhancements, changes, or upgrades. * Develop and support ongoing user training to ensure all functional users understand the application capabilities and leverage system capabilities to deliver the optimal user experience Qualifications: * Bachelor's degree in information technology, Construction Management, Business, or related areas is strongly preferred. * 2+ years of professional experience supporting business applications. * Experience with Construction Management and other supporting construction applications * Experience with relational database concepts, PL/SQL, and related development tools a plus. * Project management experience preferred. * Experience in construction industry a plus. * Strong verbal and written communication skills. * Self-motivated and organized with the ability to work with minimal supervision.
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