Business Operations Specialist
US-AZ-Chandler
Attract-careers1
Req #: 92471
Type: Fulltime-Regular
|
|||||||||||
|
|||||||||||
Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market. Responsibilities: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any concerns. We are seeking a highly skilled and analytical Business Operations Analyst to join our dynamic team. As a key member of the Device Fraud Team, you will play a critical role in preventing, detecting, and mitigating device fraud through advanced data analysis and investigation. You will utilize your expertise in data analytics, SQL, and problem-solving to uncover fraud patterns, assess the effectiveness of fraud prevention rules, and provide insights to enhance our fraud prevention strategies. Note: Visa sponsorship is not available for this role now or in the future, including OPT's. Key Responsibilities: * Analyze large datasets using tools such as Excel, SQL, and data visualization software to identify suspicious patterns, anomalies, and trends indicative of device fraud * Collaborate with cross-functional teams to develop, implement, and refine fraud prevention rules and algorithms based on data-driven insights and analysis * Conduct ongoing monitoring and assessment of fraud prevention rules to evaluate their effectiveness and identify opportunities for improvement * Develop and maintain reports to track key fraud metrics, monitor performance, and communicate findings to stakeholders * Investigate suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions * Stay up-to-date on emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities * Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques Qualifications: Education and Experience: * Bachelor's degree in statistics, mathematics, computer science, or a related field and or qualified work experience. * 2 years of experience in data analysis, preferably in a fraud detection or cybersecurity role Skills and Qualifications: * Proficiency in SQL for data querying and manipulation * Strong analytical and problem-solving skills, with the ability to think critically and creatively to uncover fraud patterns and anomalies * Experience with data visualization tools (e.g., Tableau, Power BI) preferred * Knowledge of fraud detection techniques, algorithms, and methodologies * Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders * Detail-oriented with strong organizational skills and the ability to manage multiple priorities and deadlines * Ability to work both independently and collaboratively in a fast-paced, team-oriented environment * Relevant certifications (e.g., Certified Fraud Examiner, Certified Analytics Professional) a plus * Experience with waterfall methodology to display reporting trends
Share this job:
