Business Operations Manager
US-AZ-PRESCOTT
commonspirit_careers
Req #: 462172
Type: Day
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Overview: At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career. What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers. As you build your career at DH-YRMC, you'll find Prescott is an inspiring place to live, work, and enjoy the outdoors. * It is an inviting community with bygone charm and modern amenities. * Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures. * The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family. Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America's 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness * Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity! Responsibilities: Provides primary leadership and direction for all business operations for the departments of OP Rehabilitation Services, Cardiac Rehabilitation and Diabetes Education and Nutrition Consultations. Supervises, orients and trains all front and business office staff members in the department units. Serves as the department representative and resource for Patient Financial Services, Patient Access, IS, HIM, Administration, Human Resources, Finance and other departments for all departmental services related to admitting, billing, documentation, scheduling and other business matters. * Establishes and maintains standards for quality, accuracy and timeliness of all business operations from first point of contact through patient discharge for all outpatient and inpatient services. * Develops and administers performance and audit reports related to the quality of the business practices in the departments. * Knowledgeable and compliant with HIPPA, Medicare, local, state and federal regulations as well as third party procedures and regulations * Implements activities for effective resolution of identified issues as directed by Directors. * Responsible for business office staff related to all business functions to ensure accuracy, quality and timeliness of required business procedures associated with registration, intake and scheduling, authorizations, billing, documentation and collections services. ◦ recruitment ◦ hiring ◦ orientation ◦ training ◦ supervision ◦ coaching ◦ performance management ◦ scheduling and coverage of staffing as needed * Trains, mentors and supervises all business office staff in proper customer service skills with emphasis on patient experience metrics. ◦ Rounds on staff regularly ◦ Responsible for employee engagement activities for business operation staff * Staffing ◦ schedules business operation staff in accordance with volume expectations and adjusts scheduling as needed to maintain optimal productivity and to minimize overtime and staffing expenses. ◦ assists with payroll corrections for the department units ◦ staffing coverage as dictated by schedule. * Maintains productivity standards for clinicians ◦ through consistent scheduling of required workloads ◦ collaboration and communication with supervisory staff when workload drops below productivity expectations ◦ maintains/distributes reports on productivity, response time to scheduling and cancellations to department management team. * Focuses on customer service and patient experience by ◦ responding expeditiously to patient, employee and physician and provider complaints ◦ demonstrates an ability to resolve issues independently, with a positive outcome. ◦ responsible for maintaining a high quality of personalized, individualized and professional attention and response to all clients, patients and visitors. Qualifications: Required Associates and 1-3 years Minimum of two years in a health care business setting. 1-3 years Previous experience in an outpatient setting with responsibility for the business continuum of charge entry to billing collections. Knowledge/competence in billing, coding, claims management, collection and cash management. Minimum of two (2) years supervisoryexperience in related field. Requires previous computer experience with proficiency in healthcare financial, registration, health information storage, and documentation programs (Examples: Cerner, EPIC, Lawson, FIN Thrive) Knowledge/competence in billing, coding, claims management, collection and cash management. Ability to delegate and support other staff members' work duties without removing responsibility of others or oneself. Ability to work independently, demonstrate consistent initiative with prompt problem resolution and excellent follow-through on all tasks.
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