Business Operations Manager I - Billing
US-CO-Englewood
Attract-careers1
Req #: 94567
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person on-site interview. The Business Operations Manager I will lead the Billing Operations Audits & Exceptions team within Billing and Credit for all day to day operations, billing related projects, initiatives, and escalations. A successful candidate will have a strong focus on team and employee development, as well as the ability to manage multiple processes and workstreams. Also, this candidate will work on various managerial functions, data analysis, process improvement initiatives, and is willing to roll up their sleeves and get into the trenches when needed. Key Responsibilities: * Manage daily operations of the Billing Operations Audits & Exceptions team, including hiring, performance management, feedback, and workflow oversight * Serve as a Subject Matter Expert, analyzing processes to implement system enhancements, improve efficiency, and support project completion * Coordinate all customer-facing and internal release activities for Billing and Credit functions * Develop and track Objectives and Key Results (OKRs), creating plans and reporting to achieve milestones and deliver results * Identify opportunities for process improvement and report automation using databases, external data sources, and IT solutions * Foster team development and employee career growth through coaching and engagement Qualifications: Education and Experience: * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience * Proficiency with Microsoft Office Applications and Google Suite * Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro * Experience with SQL or Microsoft Access is a plus Skills and Qualifications: * Strong written and verbal communication skills * Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Visa sponsorship not available for this role
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