Business Operations Analyst
US-CO-Englewood
Attract-careers1
Req #: 91344
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Responsibilities: As a part of Customer Experience Operations (CXO), the field delivery team's mission is to eliminate barriers to successful execution by developing partnerships across DISH that improve coaching, support, and success measures for all CXO field team members, our branch of the team takes on a diversity of short term projects with that improve processes for the field organization and supports various teams in gathering and analyzing data from diverse sources. Key Responsibilities: * Creates visual reports and/or presentations based on internal customer requests, utilizes all available data sources to achieve the set objectives * Asks clarifying questions to understand objectives and preemptively addresses stakeholders concerns; able to adapt quickly to assist manager and partners with facilitating changes, using effective, timely communication * Exploration and development of ad hoc and recurring reporting * Analyzes information and processes to produce multiple solutions, using a mindset towards long term and "big picture" outcomes * Partner cross-functionally with key business groups on critical business processes and assist the team in using data to support business decisions of field management, executives, and other business partners * Transform data into digestible conclusions and recommendations through effective data presentation using visuals whenever possible * Displays adaptability in presentation skills towards a variety of audiences. Communicates effectively to all levels of the organization, and influences stakeholders, as needed * Analyze processes and procedures to ensure operational success. Recommend modifications to metric goals to ensure skill integrity * Achieve required level of proficiency on all tools needed for the job and focus on continued education on new tools and technologies that may be introduced by the organization * Comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude * Meet all of DISH's performance expectations, including but not limited to, satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance Qualifications: Education and Experience: * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics * 2+ years customer service or operational experience in the telecommunications field, or equivalent combination of education and experience Skills and Qualifications: * Strong analytical skills, ability to break down complex problems, identify patterns and make judgements * Competence in defining problems, collecting data, establishing facts, and drawing valid conclusions * Ability to use data handling tools such as Excel, Google sheets, Tableau and/or SQL * Intermediate proficiency with GSuite, including the ability to create and work with common functions and appscript * Experience with JavaScrip, SQL or Microsoft Access preferred * Knowledge of common kpi's used to measure and monitor operational performance * Read and interpret documents such as operating/maintenance/procedure instructions and safety rules * Speak effectively before customers or employees of the organization whether individually or in groups * Ability to provide clear and concise communication with a wide audience of internal departments * Effectively interact with all levels of organizational staff and company personnel * Operate efficiently between multiple computer applications and be proficient with Windows 7 or higher Visa sponsorship not available for this role
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