Business Operations Analyst III - Retail Training Optimization
US-CO-Littleton
Attract-careers1
Req #: 95431
Type: Fulltime-Regular
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Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Responsibilities: Key Responsibilities: * Analyze Training Program Effectiveness: Evaluate the performance and impact of retail training programs using data-driven insights, feedback, and KPIs to identify opportunities for improvement and optimization * Generate Actionable Insights: Translate qualitative and quantitative data from training assessments, field feedback, and performance metrics into clear, actionable recommendations for program enhancements * Maintain Training Dashboards & Validate Data Accuracy: Manage and update training dashboards to ensure consistent visibility into program performance, while validating data inputs to maintain accuracy, integrity, and reliability for reporting and decision-making * Support Ad Hoc Reporting Needs: Respond to varying reporting and data requests from stakeholders, delivering timely and accurate insights that support evolving business priorities and strategic initiatives Qualifications: Education and Experience: * Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or a related field; or 4+ years of relevant experience in training analytics, business intelligence, or a similar data-driven role * Proficiency in Google Sheets, including advanced formulas and dashboard creation * Hands-on experience with Google Apps Script for automation, reporting, and workflow optimization * Solid working knowledge of SQL, with specific experience in Microsoft SQL Server environments * Familiarity with data visualization tools such as Looker Studio, Power BI, or Tableau Skills and Qualifications: * Strong problem-solving skills with the ability to assess complex business challenges and develop actionable, data-driven solutions * Excellent organizational and project management abilities to manage multiple priorities while ensuring alignment with business goals * Effective communicator with the ability to translate data into compelling insights and narratives for both technical and non-technical audiences Visa sponsorship not available for this role
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