Business Operations Analyst III
US-GA-Suwanee
Attract-careers1
Req #: 93759
Type: Fulltime-Regular
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Overview: Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization. Responsibilities: Key Responsibilities: * Serve as the primary liaison and Customer Success Manager between the IT department and Manufacturing & Distribution (M&D) Operations * Provide dedicated, on-site support within a fast-paced distribution center, working directly with operations teams on the warehouse floor to address system and process issues in real-time * Act as the Subject Matter Expert (SME) for all M&D processes and Warehouse Management Systems (WMS) * Lead User Acceptance Testing (UAT), change management, and production validation for all M&D IT applications * Provide expert-level troubleshooting and issue resolution for all supported applications * Offer flexible support to align with operational needs, including evenings, weekends, or on-call availability during critical system go-lives, patches, and peak periods * Create and maintain comprehensive documentation for M&D IT systems and functionalities * Coordinate system changes with IT Operations and business units through Change Advisory Board (CAB) meetings * Manage relationships with external vendors for support issues and platform enhancements * Translate complex technical concepts into simple, understandable terms for operations teams, management, and non-technical business partners * Provide leadership, training, and mentorship to all departments on the use and functionality of site-specific applications * Defines problem areas on various team, department, and enterprise levels and recommends changes needed to increase productivity and efficiency * Oversee product quality, implementing corrective and preventive actions to ensure product readiness and enhance system capabilities * Develop and analyze reports to monitor system usage, data accuracy, and capacity utilization, providing recommendations for systemic improvements Qualifications: Education and Experience: * BS Degree in IT Systems, Computer Science, Industrial Engineering, or other degree with experience required to be successful in this position * MS/MBA Degree in a technical field is preferred * Requires experience with Warehouse Management Systems (Manhattan SCALE Preferred) * Experience with Microsoft SQL Server and web application is preferred but not required * Experience with Oracle is preferred but not required Skills and Qualifications: * Understanding of Lean Manufacturing * Superior communication and relationship building skills * Ability to read, analyze, and interpret data and reports and make assumptions based on factual data * Ability to write scope definitions, reports, and business correspondence * Ability to effectively present information and respond to questions from groups of managers, system users, and stakeholders * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form * Ability to interpret customer business needs and translate them into application and operational requirements * Familiarity working with Engineering, Transportation Logistics, Supply Chain Management, and Manufacturing project management teams
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