Business Operations Analyst II - Project Specialist
US-CO-Englewood
Attract-careers1
Req #: 97468
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person on-site interview. This role is ideal for someone who thrives in a detail-oriented, collaborative environment and is eager to grow their project and analytical skills while making a measurable impact on billing strategy and customer experience. Key Responsibilities: * Own the end-to-end lifecycle of billing promotions, including intake, validation, system implementation, launch readiness, and post-launch support * Act as the primary liaison across Billing, CXO, Product, Marketing, and Technology to ensure accurate configuration and timely execution of promotional offers * Monitor promotion performance and customer impact through detailed data analysis, identifying trends, discrepancies, and optimization opportunities * Develop and maintain dashboards, reporting, and executive-ready presentations to provide clear visibility into promotion health and key business metrics * Coordinate small to mid-sized billing initiatives, managing timelines, requirements, dependencies, and stakeholder alignment to ensure successful delivery * Drive continuous process improvement by documenting best practices, supporting root cause analysis, resolving billing issues, and ensuring compliance with billing policies and standards Qualifications: Education and Experience: * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics * 2+ years of related experience, or equivalent combination of education and experience * Experience in Customer Billing and/or Release Management preferred Skills and Qualifications: * Intermediate to Advanced knowledge of Google Sheets, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP, and similar functions * Experience with SQL, including writing queries, is required * Proficiency with Google Workspace * Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Visa sponsorship not available for this role
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