Business Operations Analyst II
US-CO-Englewood
Attract-careers1
Req #: 96458
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person interview. You will solve the critical challenge of maintaining financial integrity across complex device financing and customer billing systems. By identifying over/undercharging issues and leading release management for billing initiatives, you ensure a seamless and accurate financial experience for the customer base. This role acts as a primary Subject Matter Expert, translating intricate data patterns into actionable process improvements that reduce manual workloads and drive organizational efficiency. What Success Looks Like (Objectives) * Perform release management for all initiatives impacting customer billing to ensure seamless transitions and 100% data accuracy * Execute daily, weekly, and monthly reporting cycles that proactively alert leadership to unforeseen shifts in business performance * Implement process improvements and reporting automation across databases and spreadsheets to reduce manual resource allocation for routine tasks * Audit new and existing customer devices to mitigate financial risks associated with financing, subsidies, and exception accounts * Lead ad-hoc data investigations using advanced SQL and Excel models to provide rapid insights for executive decision-making * Utilize AI tools to enhance the speed of ad-hoc report generation and improve the accuracy of multi-source data validation processes Qualifications: Core Skills and Competencies (What you'll bring) * Advanced proficiency in complex financial data interpretation and the identification of systemic billing anomalies or financing issues * Professional expertise in SQL and Microsoft Access for structured data retrieval and the management of large-scale relational databases * Strategic skill in process optimization and release management within a high-volume, dynamic billing environment * Clear and concise technical communication skills for translating operational metrics and valid conclusions to a wide audience of internal departments * AI Innovation skills to apply automated solutions and intelligent data processing to recurring reporting and workflow management * Critical Experience managing large-scale customer billing audits and executing release management strategies that preserve data integrity across multiple platforms Minimum Requirements * Bachelor's Degree or an equivalent combination of education and experience * 2+ years of related experience in business analysis, accounting, or finance * Advanced knowledge of Microsoft Excel, including Pivot Tables, SUMIF, VLOOKUP, and exposure to Macros * Experience in Customer Billing and/or Release Management * Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite Visa sponsorship not available for this role
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