Business Operations Analyst II - Device Financing
US-CO-Englewood
Attract-careers1
Req #: 93987
Type: Fulltime-Regular
|
|||||||||||
|
|||||||||||
Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Key Responsibilities: * Serve as the go-to expert for Billing & Credit towards device financing, ensuring accuracy and a seamless customer experience * Identify trends and key metrics to guide leadership in enhancing operational performance * Contribute to process improvement efforts, documentation, and best practices around device financing * Provide data-backed recommendations that support goals and team initiatives * Conduct data analysis to enhance efficiency, customer experience, and quality Qualifications: Education and Experience: * Bachelor's degree from a four-year college or university (or equivalent) * 1-3 years of experience; or equivalent combination of education and relevant experience Skills and Qualifications: * Excellent verbal and written communication skills and the ability to communicate complex data clearly and concisely to leadership * Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros * Experience with SQL, Snowflake, and/or Microsoft Access is a plus * Proficiency with Google Suite and Microsoft Office Applications Visa sponsorship not available for this role Candidates must be willing to participate in at least one in-person on-site interview.
Share this job:
