Business Operations Analyst II - Billing and Credit
US-CO-Englewood
Attract-careers1
Req #: 93118
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: The Billing and Credit department supports the needs of EchoStar subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to: * Billing Accuracy * Customer Fraud * Customer Payments, Refunds, and Chargebacks * Revenue Assurance * Vendor Relations The A&E Operations team within Billing & Credit is responsible for managing day to day operations for EchoStar customer billing. They are responsible for auditing and analyzing customer accounts to ensure billing and payment accuracy across all billing platforms. The job functions include, but are not limited to vendor relations, account auditing and analysis, evaluating and improving overall customer experience, managing payment and billing initiatives for EchoStar, including understanding billing and payment budgets, developing efficiencies and driving improvements to meet organizational goals. Key Responsibilities: * Identify billing issues resulting in over/undercharging the customer, perform release management for all initiatives that impact customer billing, audit new and existing customer offers to ensure billing accuracy, manage/monitor exception accounts * Prepare, produce, and validate daily, weekly, and monthly reports measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance. Maintain external data files and input values into various reports in an efficient manner * Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact * Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals * Create ad-hoc reports as requested in a timely and accurate manner, assist with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude Qualifications: Education and Experience: * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience * Experience in Customer Billing and/or Release Management preferred * Experience with SQL or Microsoft Access is a plus Skills and Qualifications: * Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro * Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite * Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Visa sponsorship not available for this role Candidates must be willing to participate in at least one in-person on-site interview.
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