Overview:
Join the Southeastern Spine Institute Team as a Business Office Representative!
Status: Full Time
Schedule: 6am-4:30pm, 4 shifts/week. This office is closed on weekends and major holidays.
Location: Southeastern Spine Institute - 1625 Hospital Dr, Mt Pleasant, SC 29464
The Novant Health Southeastern Spine Institute is a world-class specialty center offering the best in spine health expertise, technology, and procedures, including orthopedic spine surgery, neurosurgery, pain management, and physical medicine/rehabilitation. Our facility includes a state-of-the-art clinic, committed to providing a compassionate, quality-focused patient experience.
Responsibilities:
* Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
* Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
* Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
* Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
* Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.
Qualifications:
* Education: High School or GED, required. 2 Year / Associate Degree, preferred. 4 Year / Bachelors Degree, preferred.
* Experience: Medical Business Office experience, preferred.
* Additional Skills/Requirements (required):
* Computer literacy, able to do word processing and Excel spreadsheets; able to independently use office equipment such as fax, copier and scanner; sufficiently proficient in medical equipment to guide the selection and bid process. Able to operate all appropriate clinical equipment in a safe and appropriate manner. Able to perform the necessary functions on the center's computer systems. Cooperative work attitude toward co-employees, management, patients, visitors and physicians. Ability to make decisions and solve problems. Language skills adequate for high-level written, interpersonal and telephone communication in American English.
* Ability to read and interpret documents and communicate clearly with patients, physicians, and staff.
* Ability to add, subtract, multiply, and divide in all units of measure.
* Ability to compute copay amounts based on percentages and the ability to conduct currency transactions as required. Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with upset or irate patients in a calm manner
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