Business Analyst III, Operations

				Overview:

The Business Analyst is a part of the Claims Product Management/Execution group that supports outlining and implementing software solutions.  Business Analysts must be able to efficiently reach an understanding of complex tasks while using this understanding to produce project artifacts that satisfy project objectives. The Business Analyst will work as a liaison among various stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems.  We are looking for someone insatiably inquisitive with attention to detail and empathetic to business needs, who will critically analyze and solve problems of a complex nature.  Must be a team player with strong communication skills. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities:

* Collaborate with business stakeholders to gather and document requirements.
* Analyze and model business processes to identify areas for improvement.
* Develop and implement system solutions that meet business needs.
* Conduct system testing and validation to ensure functionality and performance.
* Provide ongoing support and training to users.
* Create and maintain documentation for system processes and procedures.
* Support risk management and change management activities.
* Stay up-to-date with industry trends and best practices.

Qualifications:

* Bachelor's Degree required from college or university or 3+ years' experience in commercial insurance and accounts receivable setting

* Knowledge of system development lifecycle (SDLC) and project management principles.
* Proven experience as a Business Analyst or similar role.
* Strong, professional communication skills including interacting with all levels of customer service including external customers, internal customers and senior management
* Able to work effectively in a team environment, building rapport and relationships
* Abie to work independently
* Proficient in synthesizing information and conveying it in a way that fosters common understanding
* Proficient in the use of Microsoft Office, particularly in Outlook, Word, Project and Visio

Preferred:

* 1+ years of experience with Salesforce Automations such as Flows, Process Builders. Strong Flow knowledge is preferred, with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components.
* Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred.

* Prior experience in Commercial Lines Property & Casualty insurance litigation, inclusive of Workers' Compensation related litigation, highly desired. Hands on involvement with litigation facing solutions and experiences.

The expected salary range for this role is $76,600- $100,000. 

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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AmTrust Financial Services, Inc.

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