Buffet Assistant Manager
US-CO-Black Hawk
Monarch Casino Black Hawk
Req #: 21970
Type: Full-Time
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Overview: Job Title: Buffet Assistant Manager Salary: $65,000 + Status: Full Time Shift: Varies There are many great advantages to work in our restaurants: * Free Hot Meal per shift * Non-smoking environment * Subsidized transportation * Working in and around the various restaurants and the casino floor * Work with Elevated ingredients * Advancement opportunities Responsibilities: * Must be dedicated to excellence, team work and guest satisfaction * Maintain effective communication, giving direction, support, timely feedback and recognition of performance * Greets and assists all guests in a positive manner. * Ensures the guests receive their food in a timely manner. * Ensures the food is to the guest's satisfaction. * Ensures quality of food is to standard. * Maintains consistently high levels of guest service as defined and measured with in the Purple Parrots guest service expectations. * Develops the talents and skills of the team members to ensure the guest are receiving the quality service they deserve and know from the Purple Parrot. * Expected to come to work on time and ready to work. * Expected to follow the Monarch Code of Conduct and Policies and Procedures. * Evaluates work procedures, review standards, identifies methods for increasing efficiency or effectiveness and respond proactively to any needs that may arise. * Creates a positive environment in which all team members have the ability to maximize their potential. * Moves throughout the restaurant area to visually monitor and take action to ensure the food quality and service standards are met. * Monitors labor costs on daily basis. * Reviews and identifies problem areas, operational concerns and policies and procedures. * Implements and ensures prompt and courteous service to our guest and monitors the compliance of the established standards. * Ability to increase revenue by motivating the team members to up sell. * Ability to decrease expenses by being aware of waste and bringing it the attention of team member and management. Qualifications: * Greets and communicates with guests in a friendly and courteous manner. * Resolves guest complaints. * Supervises day to day activities of the restaurant. * Prepares team member evaluations and disciplinary notices. * Forecasts, interviews, coaches, counsels, hires and terminates. * Must be available to work all shifts. * Performs all other duties as assigned. * Ability to work in a fast-paced environment, ability to multi-task. * Effective oral and written skills. * Proficiently in Stratton-Warren Inventory system, Micros, CTUIT and office computer systems. * Understands financial reports and applies the information in a timely and practical fashion to improve the operations. * Has full knowledge of the menus. * Has full knowledge of alcoholic beverages and wine. * Ability to deal well with change and uncertainty and flexible enough to adapt and sensibly respond to the situation at hand. * Must be able to obtain a Food Safety Certification and Alcohol Card. * 2 years previous supervisor experience- hospitality.
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