Breakfast Server - Varia - Hilton Norfolk The Main
US-VA-Norfolk
Gold Key / PHR Hotels & Resorts
Req #: 6098
Type: Variable Hour
Overview: Provide outstanding guest service to all guests while maintaining all company policy and procedures. Responsibilities: Responsibilities of Gold Key|PHR hourly Associates: * Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks. * Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures. * Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene * Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, "The Keys to Making it Right." * Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details. * Use your tools. Use the approved tools and checklists to complete assigned tasks. * Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership. * Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor. * Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy. * Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner. * Other duties as assigned. * Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages. * Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks. * Anticipate guest needs, such as replenishing beverages & condiments. * Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures. * Maintain station cleanliness & organization throughout shift. * Complete all assigned opening, running, & closing side work. * Successfully complete all other duties as assigned. Qualifications: TypeQualificationSkillAbility to multi-taskExperiencePrevious high volume serving experience strongly preferred.ExperienceMust be 18 years as required in compliance with State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.
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