Overview:
At the Homewood Suites Portsmouth, the Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities:
* Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
* Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
* Greet and seat guests at appropriate tables in a timely manner
* Ensure quality control of menus with regard to cleanliness and appearance
* Clear clean and reset tables/hotel spaces per client request or management instruction
* Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
* Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
* Communicate with all departments regarding in house VIPs
* Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and moving trash and garbage to designated areas
* Have a complete knowledge of standards of service for receiving a room service order
* Have a thorough knowledge of menus and current specials in all applicable departments
* Perform opening and closing procedures and side work duties according to station rotation assignment
* Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
* Perform any other duties or attend meetings as requested by management
Qualifications:
* Ability to perform job function with attention to detail speed and accuracy
* High School diploma or equivalent and/or experience in a hotel or a related field preferred
* Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
* Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
* Must be able to obtain and provide Food Handlers card as required by city/county/state
* Must be able to evaluate and select among alternative courses of action quickly and accurately
* Ability to handle stressful situations in a calm professional manner
* Understanding of hotel products and guest services
* Ability to communicate professionally when answering phones and speaking with guests and team members
* Demonstrates a positive attitude and a desire to be of service to others
* Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
* Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
* Ability to read comprehend and write simple instructions and/or short correspondence and memos
* Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
* Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
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