Bistro Attendant AM and PM
US-AL-Hoover
Careers English
Req #: 105382
Type: Regular
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Responsibilities: The Bistro Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner specifically within the Bistro at the Hotel. Qualifications: QUALIFICATIONS: * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must work well in stressful high pressure situations. * Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. * Must be able to work with and understand financial information and data and basic arithmetic functions. * Must maintain composure and objectivity under pressure. JOB RESPONSIBILITIES: * Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. * Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. * Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. * Service guests with all food and beverage requirements in a warm friendly courteous and professional manner. * Clear clean and reset tables as needed. * Preparing buffet station for food set up. Ensuring buffet is stocked with silverware plates and glassware. * Accommodate any special requests made by a guest or offer appropriate alternatives. * Be familiar with the operation of the P.O.S. system. * Greet and seat guests at appropriate tables in a timely manner. * Ensure quality control of menus with regard to cleanliness and appearance. * Ability to answer the telephone according to standards. * Have a complete knowledge of standards of service for receiving a room service order. * Have a thorough knowledge of menus and current specials in all applicable departments. * Carry out cashiering functions in closing checks and end of shift paperwork. * Perform opening and closing procedures and side work duties according to station rotation assignment. * Ensure that tables and side stands are kept stocked tidy and clean. * Employees must at all times be attentive friendly helpful and courteous to guests managers and all of their fellow employees. * Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department. * Attend meetings as required by management. * Perform any other duties as requested by management.
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