Billing and Payments Analyst III
US-CO-Englewood
Attract-careers1
Req #: 95546
Type: Fulltime-Regular
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Overview: Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Responsibilities: The Billing and Payments Analyst is a critical, data-driven role responsible for monitoring the performance and health of our financial operations. This position focuses on analyzing key metrics and trends to proactively identify opportunities for efficiency, risk reduction, and process improvement across billing, payments, and collections. The Analyst serves as a reporting expert and insights generator, communicating clear conclusions to stakeholders at all levels of the organization. * This is an onsite position at our corporate office in Englewood, CO * Visa sponsorship is not available for this role now or in the future. Key Responsibilities: * Read, analyze and interpret key operational metrics to measure and monitor performance; define business problems, collect and validate data, establish facts, draw sound conclusions and communicate findings clearly and concisely to a wide audience of internal departments * Prepare, produce and validate daily, weekly, and monthly reports specifically designed to measure, monitor, and alert the business to unforeseen spikes, dips, or changes in trends; design and implement proactive reporting alerts for critical business metrics * Locate, weave together and validate the accuracy of various data sources to build comprehensive reporting for all levels of operations management * Analyze and interpret metric trends to identify opportunities for improving existing processes; focus on reducing risk and fraud while simultaneously enhancing collection efficiency and customer satisfaction * Perform special projects, research, analysis and deliver presentations as requested by senior management Qualifications: Education & Experience: * Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or a similar quantitative field, or equivalent experience * 2-4 years of relevant professional experience required * 2-4 years of experience with SQL Skills and Qualifications: * Strong analytical and problem-solving abilities, with a proven track record of translating data findings into clear, actionable business recommendations * Excellent communication, presentation, and technical documentation skills are essential * Advanced proficiency in Microsoft Excel, including experience with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros * Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) * Experience with Tableau and VBA for Office is a plus * Familiarity with the Google Office Suite is desirable * A good understanding of the payment lifecycle and experience in one or more of the following areas: Billing, Collection, Risk, or Fraud Candidates must be willing to participate in at least one in-person interview.
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