Bilingual Wireless Customer Service Representative - Paid Training
US-TX-El Paso
Attract-careers1
Req #: 93117
Type: Fulltime-Regular
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Overview: Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead. Responsibilities: Customer Service Representative: $15.50/hr + $0.50 language differential with opportunity to increase pay to $17.05/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days! What You'll Do: * Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services * Maintain strong knowledge of our wireless products, accessories and pricing plans * Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution * Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback * Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base What's in it for You: * Career Growth: Opportunity to promote two levels within your first year! * Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement * Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends! Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview. Qualifications: * High school diploma or GED required * Ability to work full-time on-site * Flexible to work shifts which can include evenings, weekends, or holidays * Smartphone or device with active network connection * Pre-employment screen required * Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
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