Overview:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
Responsibilities:
We are thrilled to announce an opportunity to join our team as:
Bilingual Project Coordinator TI
SoftwareOne
Scope: Full-time | On-Site | Location: Puerto Rico
How a day-to-day would look like in this role:
* Perform tasks related to operational coordination and technical support.
* Follow up on activities, generate reports, and track time records.
* Manage Professional Development Plans (PDPs) and participate in the review of high-complexity cases.
* Monitor asset management and ensure compliance with established processes.
* Support the manager in analyzing case trends and generate reports to support decision-making.
* Act as the point of contact between the team, the client, and SoftwareOne, ensuring clear and timely communication.
Qualifications:
Profile: Degree in Systems Engineering or related fields, with at least 2 years of experience in technical support and 1 year performing project coordination tasks.
Required Skills
* Experience in IT service implementation and management.
* Coordination of operational and technical tasks.
* Knowledge of management and monitoring tools.
* Operations metrics analysis and reporting.
* Risk identification and management.
* Team training and support.
* Effective verbal and written communication.
* Analytical skills and resource optimization.
* Knowledge of continuous improvement methodologies.
* Teamwork and initiative in leading activities.
BENEFITS
* A unique culture with corporate values that promote a grateful and supportive work environment.
* Opportunity to develop your potential in a personalized manner according to your goals within the role.
* Economic incentive program for employee referrals for active positions.
* Recreational spaces, celebrations, and activities for your physical and mental health.
At SoftwareOne, we are committed to providing a respectful environment where equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, age, gender, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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