Bilingual Customer Service Representative
US-TX-SAN ANTONIO
Corporate TKC
Req #: 38624
Type: Full Time
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Overview: Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. Responsibilities: The Bilingual Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers. Must be able to work Wednesday-Saturday 8-7pm. Essential Functions, Duties, and Responsibilities * Answer incoming calls for Inmate Calling Solutions' Point-of-Sale Prepaid Collect (PSPC) product * Assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions * Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary * Complete customer investigations and place outbound calls to provide the best possible customer service * Reporting customer service-related complaints to technical and operational staff for diagnosis and resolution * General duties as assigned Qualifications: * High school diploma or equivalent required, some college education is preferred * One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience * Must type 45 WPM or faster * Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner * Must possess excellent verbal and written communication skills - experience with Microsoft Word and Outlook is preferred * Must have the ability to perform basic accounting functions - experience with Excel is a plus
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