Benefits Associate
US-TX-Austin
External Office
Req #: 34591
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: To foster a people-first culture where associates feel valued, heard, and empowered. HR leads with integrity and care, promoting fair, inclusive practices and providing tools, guidance, and focus on attracting, developing, and retaining talent. As stewards of growth and talent, we fuel the associate experience and enable operational excellence, creating environments and partnerships people want to be part of. Responsibilities: * Responds to a variety of benefit inquiries in a timely manner through email and Zendesk , including but not limited to open enrollment, change in status, and new hire benefit selections always providing the highest level of customer service. * Review and audit incoming forms, bills, and invoices for completion and accuracy. * Manage, analyze, track, and document cases related to employee benefits, including enrollment, changes, eligibility issues, and leave of absence requests (e.g., FMLA, disability). * Audit to ensure accurate options and calculations of employee's benefits in UKG / Benefit Administration. * Support the benefit department with internal communications, presentations, and training to enhance employees' understanding of benefits programs. * Ensure plan compliance with regulatory filings and updates, notices, ACA mandates, plan audits, non-discrimination testing, and employee benefit files. * Help with leaves of absence tracking and employee notifications (e.g., FMLA, disability). * Stay informed about new trends in the benefit industry and make recommendations for new and improved benefit programs for enhanced employee experience. Qualifications: Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week * The office is an open setting which may include bright lights, constant noises and distractions
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