Responsibilities:
The Benefits Analyst plays a key role in the administration and support of the organization's leave and time-off programs. This position ensures full compliance with federal, state, and local leave regulations while guiding employees and managers through processes related to short-term disability, family and medical leave, paid time off, and other leave benefits.
Serving as a subject matter expert, the analyst acts as a central liaison among employees, third-party administrators, HR business partners, and payroll teams to ensure a smooth and positive leave experience.
* Administer and ensure compliance with all U.S. and international leave and time-off programs (e.g., FMLA, disability, PTO), including accurate benefits data transmission, payroll deductions, and employee status monitoring.
* Act as a key resource for employees and stakeholders, providing expert guidance on complex leave cases, disability claims, benefit plan options, and vendor-related issues, while delivering world-class customer service.
* Manage relationships with third-party vendors and benefits providers, overseeing service agreements, driving program improvements, and supporting external audits, including non-discrimination testing and leave audits.
* Ensure regulatory compliance with applicable laws and policies (e.g., ERISA, HIPAA, IRC, SECURE 2.0, state leave laws), staying current with legislative changes and managing state/local regulatory filings.
* Develop and maintain internal benefit policies and documentation, including SOPs, training resources, and knowledge content to support process consistency and HR Shared Services enablement.
* Collaborate cross-functionally with Payroll, HRIS, and global HR teams to ensure accurate pay, data integrity, timely system updates, and seamless benefit delivery across regions.
* Monitor and report on benefit program performance, including analytics on leave utilization, trends, and KPIs, while continuously identifying and implementing process improvements.
* Support strategic culture and career development initiatives, modeling company values, enhancing employee engagement through effective communication, and contributing to global total rewards strategy and personal/professional development plans.
Qualifications:
*
* Education minimum: Associate's degree in human resources, business administration, or related field, or equivalent experience.
* 2+ years' experience multi -state leave admin experience
* 2+ years of experience administering US leave and disability programs in a multi-state environment.
* Experience with FMLA, ADA, ERISA, and applicable state leave laws (e.g., CA, NY, NJ, MA, WA).
* Excellent communication and interpersonal skills.
* Analytical mindset with the ability to use data to drive decisions and improvements
* Experience working with third-party leave administrators or insurance carriers preferred.
* Proficiency with HRIS and case management systems; advanced excel skills a plus.
* Ability to handle confidential information with discretion and maintain strong attention to detail.
PREFERRED
* Professional certification such as CEBS, PHR, or CPDM (certified professional disability manager).
* Experience supporting leave program design or vendor transitions.
* Demonstrated ability to work effectively in a remote or distributed work environment.
Physical Requirements
* Ability to pay attention to detail
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