Bellperson | Full Time
US-TX-Irving
Omni Hotels Management Corporation
Req #: 119999
Type: Las Colinas
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Overview: To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. Responsibilities: * Use friendly and appropriate expressions when engaging guests * Be fully acquainted with the different points of interest * Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests * Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms * Ensure that the public areas, bell closet are maintained, clean and tidy * Follow-up with guest complaints to ensure that any problems are resolved * Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area * Utilize bell carts effectively and with caution * Ensure the floor is covered 100% of the time, including the Front Desk * Direct guests to the Front Desk or meeting rooms * Call taxis and/or shuttle for guests as needed * Assist, retrieve and load luggage for guests * Notify the Front Desk and Guest Services of VIP arrivals whenever possible * Engage in conversation with as many guests as possible * Attend all designated staff meetings and training sessions * Complete all tasks assigned by manager * Aid guests in locating other areas of the hotel (walk them to destination if possible) * Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets * Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications: * Excellent customer service skills * Must have strong communication, presentation, training and organizational skills * Maintain a professional business appearance, attitude and performance * Must be able to work a flexible schedule including weekends and holidays * Candidates must be able to speak fluent English Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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