Overview:
The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.
Responsibilities:
* Load and unload luggage carts.
* Organize and deliver luggage for tour groups
* Escort guests to rooms and familiarize them with hotel services.
* Inspect guest's room to ensure it is in order and that supplies are adequate.
* Explain features of the room including operation of electronic devices and entertainment.
* Check/store luggage for arrivals and departures with luggage tags.
* Store, track, and deliver packages as needed.
* Deliver messages to meeting rooms.
* Deliver flowers, laundry, packages and other amenities to guestrooms.
* Assist with room changes.
* Maintain current listing of local and area attractions, special events and activities.
* Maintain list of local transportation guides, churches, sports arenas, etc.
* Assist Houseperson with guest requests.
* Ensure lobby reader board is correct.
* Provide information, maps and directions as required.
* Where applicable answer console to assist front desk agents.
* Show guestrooms and suites as needed and emphasize the hotel's amenities.
* Perform other duties as requested by management.
Qualifications:
* High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
* Must have a valid driver's license for the applicable state. (If applicable)
* Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
* Must be able to effectively communicate both verbally and in writing
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to maintain confidentiality of information.
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