Bell Person (Part-Time)
CA-ON-Toronto
Omni Hotels Management Corporation
Req #: 120568
Type: King Edward
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Overview: The Bellperson is responsible for providing friendly and efficient service during the arrival and departure process for guests including greetings, parking and retrieval of vehicles, delivery and storage of luggage. Responsibilities: * Use friendly and appropriate expressions when engaging guests * Be fully acquainted with the different points of interest * Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests * Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms * Ensure that the public areas, bell closet are maintained, clean and tidy * Follow-up with guest complaints to ensure that any problems are resolved * Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area * Utilize bell carts effectively and with caution * Ensure the floor is covered 100% of the time, including the Front Desk * Direct guests to the Front Desk or meeting rooms * Call taxis and/or shuttle for guests, valet guest vehicles as needed * Assist, retrieve and load luggage for guests * Notify the Front Desk and Guest Services of VIP arrivals whenever possible * Engage in conversation with as many guests as possible * Attend all designated staff meetings and training sessions * Complete all tasks assigned by manager * Aid guests in locating other areas of the hotel (walk them to destination if possible) * Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets * Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications: * Excellent customer service skills * Must have strong communication and interpersonal skills * Maintain a professional business appearance, attitude and performance * Must be able to work a flexible schedule including evenings, weekends, and holidays * Candidates must be able to speak fluent English * Must have valid full driver's license The Omni King Edward has an accommodation process in place as part of our recruiting process. If you require accommodation because of a disability or medical need, please advise Human Resources during the recruitment and selection process.
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