Responsibilities:
* Maintain a warm and friendly demeanor at all times.
* Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
* Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.
* Prepare beverages and cocktails according to the hotel's mixing and presentation standards.
* Serve guests with all beverage requirements in a friendly, courteous and professional manner.
* Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards.
* Follow all state liquor laws.
* Know hotel services and facilities.
* Abide by all hotel policies and safety rules.
* Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
* Respond to guests' problems, complaints and accidents.
* Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
* Ensure that the bar and service areas are kept clean and tidy during service.
* Ensure overall guest satisfaction.
Qualifications:
* High School diploma or equivalent and/or experience in hotel or a related field preferred.
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
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