Overview:
Bartenders are responsible for all aspects of guest relations service behind bar and related bar areas, including general upkeep of bar and providing swift, uniform and consistent service.
Responsibilities:
* Serve and assist bar guests in a warm, sincere, accommodating and professional manner
* Serve beverage and menu items uniformly according to established standards, expectations and recipes
* Stock daily inventory taken
* Fill requisition sheet and give to manager
* Prep all fruits, garnishes, and juices and ensure its freshness
* Maintain and upkeep inventory of fruits, juices, water, beer, liquor, garnishes, coffee/tea, silverware, napkins, salt & pepper, and other bar related items
* Maintain cleanliness and design aesthetics of all areas, especially those visible to guests including: bar top, glass selves, bar back, and service bar
* Complete all side work requirements, including pre and post shift, daily, and monthly duties
* Answer specific questions about food prep using culinary terminology and about Standard drinks in an articulate and detailed manner using technical and service aspects
* Swift, efficient, and uniform service of orders per drink ticket
* Provide level of service consistent with established standards in every aspect
* Main par level stocks and assist bartender whenever necessary
* Open and set up bar, including stocking liquor bottles
* Stock all glassware and ashtrays
* Fill all ice wells with ice
* Stock all paper and plastic needs for bar such as napkins, straws, stirrers and micros paper
* Make sure the bar is neat and clean at all times
* Perform other duties as requested per manager or bartender
Qualifications:
* High School diploma or equivalent and/or experience in hotel or a related field preferred.
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
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