Overview:
* Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
General Requirements (Continued):
Responsibilities:
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Process guests' checks, collect cash and process credit cards and room charges according to standards.
* Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
* Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.
* Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
* Ensure the lounge areas are kept clean and tidy.
* Be familiar with the computer system.
* Carry out cashiering functions by closing checks and servicing the guest.
* Follow all state liquor laws.
* Assist in maintaining beverage cost.
* Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary report to management.
* Complete beverage requisitions to maintain par levels as needed. (bottle for bottle method)
* Stock and clean glassware.
* Check soda tanks to ensure that they are full and secured properly to the bar.
* Prepare all garnishes.
* Assist in cleaning of tables and all lounge area as needed.
* Ensure overall guest satisfaction.
Qualifications:
Education & Experience:
* High school diploma or equivalent and/or experience in a hotel or a related field preferred.
* Must be of legal age to serve alcoholic beverages, according to local state laws.
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