Barista Substitute

				Overview:

The Barista is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Sales and service of food and beverage to guests. Presents guest with bill and accepts payment, server banking.

Responsibilities:

* Full knowledge of all food and beverage offerings.
* Review any changes to menu and/or specials.
* Maintains the highest quality, consistent product standards.
* Bus tables as necessary.
* Independent cashier.
* Prepare and/or delivers guest's beverage order.
* Promptly deliver guest's food and beverage order ensuring quality and accuracy.
* Restock all offerings as required.
* Maintain cleanliness and organization of the cafe area.
* Complete all required side work.
* May be required to be responsible to work with cash and turn in balanced.
* Follow all safety policies and procedures.
* Maintain appearance standards as outlined in the employee handbook.
* Provide information and explain all marketing promotions.
* Provide courteous service and be cordial to all team members and guests.
* Effectively communicate orally and in writing.
* Responsible for maintaining a consistent, regular attendance record.
* Other duties as directed by management.

Qualifications:

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
			

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Highgate Hotels

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