Barista -Renaissance Hotel

				Overview:

The barista is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Responsibilities:

* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
* Collect money and/or credit cards from guests and servers, and make correct change.
* Operate the approved credit card machine.
* Prepare cashier report at end of shift.
* Pay out servers' and service attendants' tips, if applicable.
* Greet and seat guests at appropriate tables in a timely manner.
* Perform opening and closing duties according to established side-work checklist
* Be attentive of guests' needs and assist in providing a pleasant dining experience.
* Properly take reservations for all outlets.
* Have a thorough knowledge of menus and current specials in all applicable outlets.
* Answer the phone according to standards.
* Communicate effectively and courteously over the telephone.
* Take a room service order according to hotel standards.
* Assist servers and host/hostess in the serving of guests, as needed.
* Ensure quality control of menus with regard to cleanliness and appearance.
* Ensure overall guest satisfaction.

Qualifications:

* High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Able to stand during entire shift.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all guests.

Salary Range: $15.25/hour
			

Apply

Share this job:

Share this Job

View company profile

Highgate Hotels

Connect To Our Company