Overview:
The Barista/Outlet Cashier is responsible for the preparation of the Market Grab and Go confecctions, accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
Responsibilities:
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Collect money and/or credit cards from guests and servers, and make correct change.
Operate the approved credit card machine.
Prepare cashier report at end of shift.
Pay out servers' and service attendants' tips, if applicable.
Greet and seat guests at appropriate tables in a timely manner.
Perform opening and closing duties according to established side-work checklist
Be attentive of guests' needs and assist in providing a pleasant dining experience.
Properly take reservations for all outlets.
Have a thorough knowledge of menus and current specials in all applicable outlets.
Answer the phone according to standards.
Communicate effectively and courteously over the telephone.
Take a room service order according to hotel standards.
Assist servers and host/hostess in the serving of guests, as needed.
Ensure quality control of menus with regard to cleanliness and appearance.
Ensure overall guest satisfaction.
Qualifications:
High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
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