Overview:
The Barback is responsible for helping the bartender in the daily operation of the bar.
Responsibilities:
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
* Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
* Replenish all liquor, beer and wine as needed in the bar during the shift.
* Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
* Assist in opening and closing side-work as assigned.
* Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
* Assist with maintaining beverage cost.
* Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
* Retrieve all food items from kitchen and deliver to customers according to proper service standards.
* Ensure overall guest satisfaction.
Qualifications:
* Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.
Salary Range: $12.00/hour
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